Microburbs Pty Ltd Terms & Conditions
Please read the terms and conditions below carefully before continuing your use of our service as they constitute a legally binding agreement between you and us.
1. Terms of Use
1.1 Microburbs Pty Ltd ("we", "us", "our") provides access to real estate data through our service. By accessing and using our service, you agree to comply with these Terms of Use, including any policies and additional terms referenced on our platform.
1.2 Your use of our service is subject to applicable laws and the provisions of these Terms of Use. These terms establish the rules and obligations governing your access and use of our service.
1.3 Any reference to "you" or "your" pertains to the user of our service.
1.4 By using our service, you acknowledge and accept these Terms of Use. If you do not agree, please refrain from using our service.
2. Accessing the Service
2.1 To access our service, you must be at least 18 years of age. By using our service, you confirm that you meet this age requirement.
2.2 We do not guarantee uninterrupted availability of our service. Temporary disruptions may occur, and we reserve the right to suspend, withdraw, or change parts of the service without notice.
2.3 You are responsible for ensuring that your computer system meets technical requirements to access our service and for safeguarding your internet connection.
2.4 You are responsible for any person accessing our service through your internet connection and ensuring their compliance with these Terms of Use.
2.5 We may restrict, disable, or bar access to our service at our sole discretion.
2.6 We recommend that you retain a copy of these Terms of Use for future reference.
2.7 Misuse of our service, including hacking, circumventing security, or disrupting its operation, is prohibited.
2.7 a) You may not use any automated program to access our service, including scraping technology, bots, spiders, or web crawlers.
2.7 b) Reverse engineering, deciphering, decompiling, disassembling, or tampering with our software or hardware is strictly prohibited.
3. Changes to Terms
3.1. We reserve the right to amend or revise these Terms at any time. Changes to these Terms will be effective immediately upon posting to our website or platform.
3.2. If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
4. Changes to Service
4.1 We update and change our service's content regularly. Content may become outdated or suspended, and we are not obligated to update it. We do not guarantee error-free or up-to-date content.
5. Other Applicable Terms
5.1 Our Privacy Policy governs the processing of personal data collected from you. Your consent to such processing is required for using our service.
5.2 Our Cookies Policy outlines the use of cookies on our platform.
6. Viruses and Misuse
6.1 We do not guarantee our service's security or freedom from bugs or viruses.
6.2 You are responsible for configuring your technology to access our service and using virus protection software.
6.3 Deliberate actions causing damage to our service, introducing viruses, or attempting unauthorized access are strictly prohibited.
6.4 Inappropriate language, offensive content, or solicitation of commercial services is prohibited.
7. Interactive Services and Content
7.1 Personal information you provide to us, such as your name and email address, may be collected and processed as outlined in our Privacy Policy.
7.2 Content you upload is non-confidential, and we may use and publish it for any purpose, as stated in our Privacy Policy. We may disclose your identity if necessary.
7.3 User views expressed on our service do not reflect our views.
8. Nature of Service
8.1. This Service provides you with access to real estate data. By subscribing to or using this Service, you are paying for access to the data and not any specific outcomes, recommendations, or guarantees regarding your property journey.
8.2. The data provided by this Service is meant to be a supplemental resource and should not be solely relied upon in making property purchasing decisions or any related financial decisions.
9. No Guarantees
9.1. Using our Service does not guarantee that you will purchase a property, find a property to rent, or achieve any specific result related to real estate endeavors.
9.2. The data provided by our Service is gathered from various sources, and while we strive to offer up-to-date and accurate information, we cannot guarantee the accuracy, reliability, or completeness of the data presented.
9.3. Some of the data may be outdated or might not reflect current market conditions. We are not responsible for any decisions made based on outdated or inaccurate data.
9.4. There is no guarantee that our Service will be suitable or useful for your particular circumstances or needs.
9.5. We do not guarantee personal support for users of our Service. While we endeavor to provide assistance, we may not always be available for individual support requests.
9.6. Our Service may contain bugs or experience downtime. We do not guarantee uninterrupted access to our Service and are not liable for any disruption or issues you encounter while using the Service.
10. Intellectual Property Rights
10.1 Our service's content is protected by copyright laws. Unauthorized copying or use is prohibited.
11. Warranty
11.1 Content on our service is for general information and not advice. Seek professional advice before acting on it.
11.2 While we make reasonable efforts to update content, we do not guarantee accuracy or completeness. It is your responsibility to verify any data from primary and authoritative sources before making decisions based on the information accessed through our Service.
11.3 Software and internet nature mean no guarantee of uninterrupted access. We are not liable for software or internet-related issues.
11.4. By using our Service and providing any data or information to us, you warrant and represent that you have the legal right and authorization to share such data. This includes ensuring that the data does not infringe upon any copyrights, trade secrets, or other proprietary rights of third parties.
11.5. You agree to indemnify and hold [Service Name] harmless from any claims, losses, or damages arising from or related to the data or information you provide.
12. Liability for Loss or Damage
12.1 We are not liable for failures due to software or internet errors.
12.2 We are not liable for viruses, attacks, or unauthorized access.
12.3. In no event will Microburbs, its directors, employees, agents, or affiliates, be liable for any indirect, consequential, exemplary, incidental, or punitive damages, including lost profits, even if Microburbs has been advised of the possibility of such damages.
12.4. By using our Service, you assume all risks associated with the data provided, and you expressly release Microburbs from any and all liability related to the accuracy, timeliness, and completeness of the data, as well as disruptions in service.
13. Prohibited Uses
13.1 You are prohibited from engaging in any large-scale downloading of reports beyond what is necessary to evaluate the desirability of individual suburbs or reports.
13.2 Building offline databases based on our data is strictly prohibited.
14. Refunds Policy
14.1 Australian Consumer Law
a) Our services come with guarantees that cannot be excluded under the Australian Consumer Law
b) Nothing in these terms limits or excludes your rights under the Australian Consumer Law
c) Under Australian Consumer Law, you are entitled to a remedy if our service fails to meet a consumer guarantee, which may include a repair, replacement, or refund
14.2 Purpose of Service
a) Our Service provides access to real estate data for standard residential property analysis, specifically:
- Single-family homes
- Standard residential blocks
- Typical suburban properties
- Secondary housing stock
b) Standard use of our data includes:
- General property value assessment
- Basic neighborhood analysis
- Common location-based insights
- Typical residential property characteristics
c) Our Service is not designed for, and we make no claims about suitability for, specialised property uses or non-standard decisions including but not limited to:
- Commercial properties
- Industrial sites
- Multi-unit developments
- Unique or heritage properties
- Rural or agricultural properties
- Properties intended for NDIS conversion
- Development feasibility studies
- Subdivision potential assessment
- Special use permits or exemptions
- Any other specialised property use or non-standard residential purpose
14.3 Fitness for Purpose
a) While we strive to provide accurate and useful real estate data, we do not guarantee that our Service will:
- Meet your specific requirements or intended purpose
- Be suitable for any particular property decision
- Provide complete coverage of all real estate data points
- Include the most recent data in all cases
b) However, we warrant that our Service will:
- Be provided with reasonable care and skill
- Be reasonably fit for the purpose of accessing standard residential property data as defined in Section 14.2
- Be of acceptable quality and free from major defects
14.4 Change of Mind Cancellations
a) For monthly subscriptions:
- You may cancel your subscription at any time
- Cancellation will take effect at the end of the current billing period
- No partial refunds are provided for unused portions of the current billing period
b) For annual subscriptions:
- You may cancel your subscription at any time
- Cancellation will take effect at the end of the current billing period
- No partial refunds are provided for unused portions of the annual term
14.5 Major Failures and Consumer Guarantees
a) You may be entitled to a refund if our Service experiences a major failure, including:
- The Service being substantially unfit for its stated purpose of providing standard residential property data
- The Service being substantially different from its description
- The Service being unavailable for an unreasonable amount of time
b) For minor failures, we will provide a remedy within a reasonable time
c) The following do not constitute major failures:
- Data being unsuitable for specialised property uses as outlined in Section 14.2(c)
- Incomplete data coverage for non-standard property types
- Data age or update frequency being within our stated parameters
- Service limitations when used for purposes outside standard residential analysis
14.6 Data Quality and Currency
a) Data Currency and Completeness:
- Data may vary in age and recency
- Update frequencies vary by data type and source
- Some data may be days, weeks, months, or even years old depending on its source and nature
- We do not guarantee any specific update frequency for any data type
b) It is your responsibility to verify the recency and accuracy of any data through other authoritative sources if currency is critical to your needs
c) We recommend using our Service as one of multiple information sources for property decisions
d) Professional advice should be sought for specialized property uses or non-standard decisions
14.7 Refund Process
a) Refund requests must be submitted in writing to [email address]
b) Requests must include:
- Account details
- Purchase date
- Reason for refund request
c) Processing time for approved refunds is typically 5-10 business days
d) Refunds will be issued to the original payment method
